All items will be shipped out within 3~5 business days after the payment has been completed. however, please note that the processing time can also be affected by the stock status of individual items, national holidays, shipping company's own issues, etc.
We ship worldwide with Tracking Number.
LBK store offers STANDARD SHIPPING for all the orders. We usually Qxpress, DHL economy / USPS (to US), Shipter(Detour shipping for EU,RU) and YSL to detach your order.
LBC or KP shipping is also availble for Bulk order to PH. (If you would like to order in Bulk, please contact me via Email [email protected])
※ Expedite shipping (DHL) is used for the customers who want to receive the product quickly or for the product has a lithium battery into it, such as a Handy fan. The special delivery charge for DHL will be charge additionally.
Lithium battery products can be delivered by standard shipping to only a few countries. (US/JP/SG Only)
The following are the conditions for deliverable under Standard conditions:
1) The total width, length, and height of the delivery item are less than or equal to 90 cm.
eg. Width 33 cm, Length 22 cm, Height 15 cm - Available,
Width 40 cm, Length 35 cm, Height 25 cm - Not available
2) Shipment item weighs less than 6 kg
it will be appiled the shipping rate of each shipping company.
After processing the shipment, the most frequently asked questions from customers are "When will my product arrive?"
Please check directly from the shipping company's website with the tracking number we sent you. Also, please send me a e-mail if the delivery is not completed even after the normal delivery date.
We will contact the shipping company directly to check the situation and get back to you.
Estimated Delivery Time
1) Asia : 7 ~ 21 business days
2) United states, Canada, Europe : 14 ~ 28 business days
3) Other countries : 20 ~ 40 business days
We accept PayPal, Creadit Card and Bank transfer (Transferwise).
You can also pay via Shopee or Qoo10 for purchase agency service products.
CUSTOMS AND DUTIES
Please note that import duties, taxes and charges aren't included in the item price. Charges are buyer's responsibility.
Customs regulations vary from country to country, so I'd appreciate it if you could check it in person.
Exchange or return due to change of your mind is impossible.
In the following cases, refund or exchange is possible.
If there is any defect in the item you purchased.
When a product that you have not purchased arrives.
If applicable in the cases above, we will handle is as soon as possible.
Returns must be made within 5 days from the delivery completion date
Returns must be approved by LBK store before shipment
Returned items must be in original condition, and contain both the original parts and packaging
Please pay the return shipping fee in advance and charge it to LBK with the receipt. (In the case of international shipping, Only pre-paid shipping is available.)
Exchange will be made after the original product is returned and the re-shipping cost is paid by customer
HOW TO RETURN
To make a return request, please contact us within 5 days of delivery completion date. In your message, please include your order number, the products you wish to return, and why.
Once we approve your request, we will notify you with our returns address.
Once your return is arrived in korea, we will process your refund.